Shipping policy
Cielena – Shipping & Delivery
Thank you for shopping with Cielena! 💫
Every order means the world to us, and as a growing small business, we're committed to delivering both premium products and a seamless experience from our hands to yours.
Processing & Production
Because we don't mass-produce or sit on giant warehouses, some of our products are made fresh at the factory just for you. This ensures you always receive the newest, highest-quality pieces.
- Made-to-order & out of stock restocks: Please allow 7–10 business days for production and processing before dispatch.
- In-stock items: Please allow 2–4 business days for processing.
Shipping Times
Once shipped, your order typically arrives within 7–12 business days via USPS. All shipments are tracked and insured for your peace of mind.
Due to overwhelming demand and our small-batch model, some orders may take a little longer. We'd rather make you wait a bit than compromise on quality.
COVID-19 Notice
Please note that due to the ongoing effects of COVID-19, some orders may experience additional delays beyond our standard shipping times. We appreciate your patience and understanding during this time.
Why It May Take Longer
We're proud to be a small business growing with your support. When an item sells out faster than expected, it can take us a few extra days to restock from our factory partners. Instead of rushing, we carefully remake and quality-check every item before it's sent to you.
We believe the extra wait is worth it — you're getting something crafted with care, not just pulled off a dusty shelf.
Tracking & Updates
The moment your order ships, you'll receive an email with your tracking number. Please allow 24–48 hours for tracking info to update after dispatch.
Returns & Sustainability
Because most items are made to order, all sales are final. This practice reduces overproduction, minimizes waste, and helps us lower our carbon footprint. Thank you for supporting sustainable fashion. 🌱
Address Accuracy
Please double-check your shipping details at checkout. Incorrect or incomplete addresses may cause delays or failed deliveries, which we unfortunately cannot be responsible for.
Customer Support
If you have any questions about your order, our support team is always happy to help. Reach out through our Contact Us page and we'll get back to you as soon as possible.
Final Note
We're beyond grateful for your patience and support. Every single order fuels our small team's dream — and we promise to always make it worth the wait. 💕
The Cielena Team